LED Light Bulbs Australia | Our Policies

last updated 15 April 2026

The LED Shop Australia® we sell high-quality LED bulbs for cars, trucks, boats and caravans, and UV flashlights, Australia-wide. We guarantee all products for 12 months.

Find information below on LED Light Bulbs Australia Ordering, Shipping Costs, Returns & Warranty, as well as Wholesale/Special Order policies.

Definitions

The following specific definitions apply to any sections of this page or our website.

  • Delivered means any of the following Australia Post tracking status: delivered, left in a safe place, ready for collection or redirected
  • Parcel means the customer order which has been shipped.
  • Unopened / re-saleable item means: for bulbs: blister pack has not been opened; for flashlights and other items: item is still working/unmarked and all items included in original box are present.
  • We/our/us means The LED Shop; You/your means Customer

Anything not defined in this section will be defined in its own section, otherwise under Australia Consumer Laws, otherwise under the words common definitions.

Do you have a physical store?

The LED Shop Australia® is an online store. We are based in Australia. We don’t have a physical store or pickup location, but we offer our customers several shipping options.

How do backorders work?

What does backorder mean?

Items marked ‘back order’ are currently out of stock, but have been ordered from our supplier. Depending on when we ordered them, they could be anywhere from 1-4 weeks away.

Can I get the available items straight away, and the rest when it arrives?

We can ship a partial order straight away, but you will need to cover the cost of postage for the second shipment. To choose this option, reply to the order email authorising us to deduct the additional postage.

If we do not hear from you, we will assume you are happy to wait for us to ship your order when the back-ordered items arrive.

Why is there a $11 minimum order size?

We are a small, family-run business, not a big corporation, franchise or chain of stores. We pick, pack and ship all products ourselves, as well as manage all the administration connected to your order. This means small orders cost us far more than we make.

To cover our efforts we have a minimum order size (excluding postage) of $11 inc GST. If you decide to order less than $11 of products, a surcharge of $11 is automatically added to your order. To remove the minimum order charge, just add a few more items to your cart.

Why do you now require a current phone number and/or email address?

From 31 May 2026, Australia Post requires us to provide recipient contact details for every parcel. If your current details are not provided, your order will be delayed. If this information is not provided to us within 5 business days of ordering, your order will be cancelled/refunded.

Australia Post has informed us without this information:

  • we will not be able to complete an order and print labels for most Australia Post parcels products – including Parcel Post and Express Post
  • the mandatory capture of the recipient’s Australian mobile number and/or email address – for all domestic shipments via eParcel and MyPost Business – supports the transfer of street addressed parcels to parcel lockers (if no one is home when delivery is attempted).
  • New Parcel Locker and Parcel Collect addresses will be progressively available to create an order and print labels, soon after 31 May 2026.

If you’d like to discuss any of these changes and how they specifically apply to you as our customer, please call Australia Post on 13 11 18, Monday to Friday, 8am – 6pm (AEST).

What shipping options, prices and delivery times are available?

Estimated devliery timeframe = up to 5 days order processing + transit time

  • Order Processing: if all items are in stock, picking and packing occurs within 5 business days of the order being placed. if some or all items are out of stock/backordered, we will let you know an ETA. refer to How do backorders work? section above for more details
  • Transit time: is based on Australia Post’s current estimated delivery times for your specific location. for more information see Orders within / outside Australia below

Shipping Declaration: by placing an order you declare that you have read and agree to our Shipping policies. Express Post is still the fastest shipping option, however, please note Australia Post have suspended their ‘next business day delivery guarantee’. If you need your product urgently, to avoid disappointment, check Australia Post’s current estimated delivery times for your specific location.

Orders within Australia

Orders are shipped via Australia Post. Transit times are estimates only and will depend on your location, you can estimate delivery times here.

Small/single orders 

pricing includes GST

  • Parcel/Standard Satchel (3-7 business days*) $11.10
  • Express Post Satchel (1-2 business days*) $16.50 – limited to 500g satchel (based on Aus Post dimensional weight)

*Estimated ‘in transit time’ depending on your location. Due to longer transit times for our WA customers we recommnend selecting Express Shipping option. 

Larger/repeat orders

  • Custom – by quotation

Orders outside Australia

pricing is exempt from GST

We currently ship to Belgium, Canada, France, Germany, Netherlands, Norfolk Islands, Norway, Sweden, UK, USA.

  • First-Class Airmail $30 (1-2 weeks)

Parcel Tracking & Lost Parcels

Once your order parcel is shipped customer will receive an email notification with a Tracking Number.

  • If Australia Post cannot locate your parcel and the tracking status is not delivered, we will post you a replacement at not additional cost, or issue a refund (if requested by you). In the unlikely even your parcel is lost in post, we will initiate Australia Post case to investigate.
  • Once your tracking shows any delivered status, or was redirected to Australia Post Collection or to another address via Australia Post Mail Redirection Services, you will not be eligible for a refund, replacement or Australia Post case opened by us. However, you would still be eligible to open your own Australia Post case to locate your package.

Goods & Services Tax (GST)

Products purchased within Australia included 10% GST. Shipping within Australia includes GST.

Products purchased from outside Australia do not include GST in the total price.

Warranty, Refunds and Returns

Warranty

The LED Shop Australia® products come with a 12 Month Warranty. 

Warranty period ends one year from the date of delivery (as per Australia Post tracking).

The warranty covers any failure that occurs within 12 months of delivered date that is caused by:

  • a manufacturing defect
  • faulty product/unit

The warranty does not cover any failure caused by the customer:

  • misuse, intentional or accidental damage
  • faulty wiring
  • incorrect installation or storage

If you received a faulty unit, or the unit failed within 12 months, fill out our Warranty Assessment Form. If we determine the item is faulty, you can choose either unit replacement (bulbs), component/parts replacement (uv flashlights), or a refund.

We may ask you to return a faulty unit by including a Postage Paid satchel with your replacement product.

Refunds and Replacements

Choose carefully as replacements and refunds are limited by the policy below, so if you changed your mind or if you have ordered the wrong product directly from our website.

If an employee of The LED Shop Australia® recommended an incorrect product by email, we will substitute the product for the correct item and send it to you via Express Post at no extra charge.

Returns & Time Limits

In some instances you may want to return an item for a refund, replacement or substitution. We try to be flexible with this, however you must notify us within a reasonable time limit;

  1. Faulty units refer to Warranty policy above. Time limit for Warranty returns is strictly 12 months from date of delivery (as per Aus Post Tracking), unless a product specifies a longer Warranty period on the product page; you must notify us in writing within 14 days of the date you first notice the fault. Exceptions will be assessed on a case-to-case basis through details provided in the Warranty Assessment Form.
  2. Purchased wrong item (and want a replacement) you should purchase the correct item first, then return unopened / re-saleable item at your own expense;
    • Time limit
      • if the product has already been Delivered (as per Australia Post Parcel Tracking definitions section above on this page) you must:
        • notify us in writing within 7 days of Delivery, and
        • return the product within 14 days of Delivery
      • if your product has not been shipped, notify us before 10am weekdays.
  3. Changed your mind (and want a refund) If you changed your mind and want a refund, the same policy applies as for item 2 where you Purchased the wrong item, however, a 20% restocking fee will be deducted from your refund.
  4. Return Shipping items must be bubble wrapped to prevent damage in transit; send us the Australia Post Tracking Number once posted, as we do not take responsibility for untracked items if they go missing. Once items are received; if they are unopened and in saleable condition, we will process a refund minus the postage from the original purchase and, where applicable, the 20% restocking fee.