Currently we have a standard shipping charge of $9.75 dollars per order flat rate regardless of what you order from us.
We use Australia Post exclusively.
We have an Express Post option for $13 but it is limited to physically smaller orders that can fit in a 500g PostPack.
For overseas orders we charge $20.
If your order is small (and flat enough) we may send it in a flat bubble envelope.
It avoids minimum charge orders – you may not get tracking but you might only want one small bulb.
For domestic Australian orders we will advise you of despatch by e-mail with tracking number usually within 24 hours.
Get onto us if your tracking number hasn’t arrived within a reasonable amount of time.
How long does it take for a parcel to reach me?
We usually post from here in North Queensland three times a week (Monday Wednesday and Friday) although we sometimes post every day depending on the volume and urgency.
It really does depend on when you make your order, for example if you order on a Monday night we won’t post the parcel until Wednesday morning.
Express Post parcels take about 3-4 working days to states like WA and 3 days into Victoria and South Australia.
New South Wales is 2 days and Queensland parcels can be either overnight or next business day after that.
Standard post parcels can take up to a week to reach WA so if the parcel is small you’re better off choosing express.
Overseas orders can take between one and two weeks, depending on the postal service in the destination country.
In the wet season (Dec – March) we are sometimes inconvenienced by flooded creeks and parcel delivery may be delayed by a day or two.
Am I covered if the parcel gets lost?
Each and every parcel is assigned a tracking number so it is really hard for a parcel to get lost, in the 18 years of being in business we’ve lost a couple of parcels and they’ve been overseas.
If your parcel doesn’t show up we launch an investigation through Australia Post and dependent on the outcome we replace or refund your money.
In the case where the parcel has been officially logged as delivered (and you didn’t receive it) we cannot replace these parcels.
Australian GST and overseas shipping
For Australian customers 10% GST is included in the pricing on all products and shipping.
For international customers we use that 10% GST component to offset the extra shipping charges involved with shipping internationally.
You pay the same price as Australia for the products and we charge $20.00 Australian per entire overseas order for first-class air mail shipping with no size restrictions.
Ok so I have a faulty unit – what now?
Contact us and we will replace the item ASAP – just describe the nature of the failure to us.
You will incur no additional postage fees for warranty replacements. Our policy is that goods can be returned for either replacement or substitution.